At , we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our business, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to Emma Boswell, Jane Fairclough or Jamie-Lee Hole at or in writing to , or you can telephone .
Who are we?
We are Expressions beauty studios, a partnership in the names of Emma Boswell and Jane Fairclough established in 2003 and our principal business is operating as a beauty studio offering a comprehensive range of beauty treatments.
How do we collect information from you?
We obtain information about you either via our website, our Facebook page, over the telephone or email, personal visits to our salon or any other means of communication between us (together ‘the Information Sources’).
What type of information is collected from you?
The personal information we collect is likely to include your name, address, email address, home and/or mobile numbers and medical history and information regarding what pages are accessed on our website and when. If you purchase a product from us or pay for any beauty treatment using any form of payment card, your card information is not held by us, but is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
Why we collect your information
All personal information collected by us from the Information Sources is used solely in connection with our business including, but not limited to, the provision of beauty treatments and the sale of beauty related products.
How is your information used?
We may use your information to:
operate our business as described above;
process orders that you have submitted;
deal with entries into any competition we may run;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications regarding products and offers that may be of interest to you (‘Marketing Communications’). You may ask us to stop sending such Marketing Communications at any time;
Retention of Data
We review our need to retain your personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as you remain a client (regular or otherwise) of our business or until such time as you no longer wish to use our services and receive Marketing Communications.
All data that we retain is protected in accordance with normal industry practice, including password protection, firewalls and antivirus software.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
If you purchase a product from us or pay for any beauty treatment using any form of payment card, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
You have a choice about whether or not you wish to receive information from us. You can indicate your choice about whether you wish to receive Marketing Communications from us about the work we do and our exciting products and services, by ticking the relevant boxes situated either (a) on the form on which we collect your information when you become a new client, (b) on the email circulated to all our clients in May 2018, (c) on a paper copy of that email which will be available in the salon from 1st May 2018, or (d) simply by email or letter to the contact details above indicating your preference.
In future, we do not intend to contact you for marketing purposes by email, phone or text message unless you have given your prior consent. To ensure that we have an up to date consent from all clients/contacts to whom we currently send Marketing Communications, we will be seeking fresh consents from all of our clients/contacts from the beginning of May 2018.
We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email, in writing, by telephone or in person, using Our Contact Details.
How you can access and update your information
The accuracy of your information is important to us. If you are, at any time, concerned that any information we hold about you is inaccurate or requires updating, please contact us as soon as possible, by email, in writing, by telephone or in person, using Our Contact Details.
You have the right to ask for a copy of the information Expressions beauty studios hold about you. If you require this information, please contact us, by email, in writing, by telephone or in person, using Our Contact Details. We will respond within a maximum of 30 days.
If you feel that the way we are handling or using your data is causing you damage or distress or if you have any other complaints please contact us, by email, in writing, by telephone or in person, using Our Contact Details and we will endeavour to rectify the situation.
Finally if, in the hopefully unlikely event, you no longer wish to hear from us or no longer wish to be a client of Expressions beauty studios, then please contact us, by email, in writing, by telephone or in person, using Our Contact Details and we will arrange to delete all information held about you from our records as promptly as possible.
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best efforts to ensure its security on our systems. Messages transmitted over the Internet using our Facebook page and website are clearly not private and we would strongly recommend never putting any sensitive and/or private information into any such messages or in any email.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018